In stock items ship in 1-3 business days.
Non-stock items ship in 7-10 business days.
If you have questions about your order, please contact us.
Shipping of Hazardous Materials
Hazardous materials are shipped via ground service and only within the continental US.
Additional shipping fees may apply.
Returns & Exchanges
Return Policy
Touchard Marine Supply & Net Co. wants each customer to be satisfied with their purchase. Our return/exchange policy is in place to ensure every customer gets what they are looking for.
Returns
If a product does not meet your expectations, please contact us within 14 days of receiving your material. You must obtain a return materials authorization and include it in your return packaging.
In order to be eligible for a refund, you MUST be within the 14-day limit, and meet the following requirements:
- Product(s) is defective
- Product(s) is not as described
- Product(s) package must be unopened
- Product(s) must be in original packaging
- Product(s) must be unused
- Product(s) must not be damaged by customer
We reserve the right to refuse refunds if the above conditions are not met. The customer is responsible for return shipping.
If your product arrives damaged, please provide a picture to customerservice@touchardmarine.com. Please photograph the item in the packaging in which it arrives. If the material was damaged during shipping, a return shipping label will be supplied.
Refunds
Upon receipt of returned merchandise, an inspection will be performed and the customer will be contacted via email with the outcome.
Receipts will be required for all refunds to be processed.
Materials ordered online may be returned in store with the appropriate receipt.
Refunds will be applied to the original form of payment, less shipping and handling fees.
Please allow 7-10 business for refunds to be processed.
Clearance and discounted items will NOT be refunded. These are FINAL SALE
Exchanges
If you would like to exchange your online purchase, please contact us
For all exchanges, receipts are required and the following requirements must be met.
- Product(s) must be exchanged within 14 days of delivery
- Product(s) is defective
- Product(s) is not as described
- Product(s) package must be unopened
- Product(s) must be in original packaging
- Product(s) must be unused
- Product(s) must not be damaged by customer
Please send your return/exchange to:
Touchard Marine Supply
403 E. HWY 14
Delcambre, La. 70528